Privacy Policy

Β Effective Date: April 20th, 2025

At Shaun Surgener Coaching, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services, including fitness coaching, life coaching, wealth coaching, and any interactions through SMS marketing, chatbots, or other communication channels.

By using our services, including engaging with our website or subscribing to our SMS communication, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Information:
    When you sign up for coaching services, we may collect your name, phone number, email address, and other contact information.

  • Coaching-Related Information:
    We collect details about your goals, progress, preferences, and other information you share during coaching sessions (whether fitness, life, or wealth coaching) to personalize your experience.

  • Text Messages:
    If you interact with us through SMS or text messages, we may collect the contents of those messages to provide personalized coaching or feedback.

  • Audio/Video Recordings:
    Coaching calls (whether audio or video) may be recorded for quality control, training, and promotional purposes. These recordings may be used in marketing materials but will not contain your full name or private personal details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Coaching Services:
    To offer personalized coaching (fitness, life, wealth) based on your goals and preferences.

  • SMS Marketing and Communication:
    To send SMS messages to you for nurturing, updates, reminders, promotions, and other related services, including free resources and coaching offers.

  • Coaching Call Recordings:
    Recordings of your coaching sessions (audio or video) may be used for training purposes or in marketing materials. These recordings will never include your personal identifiable information, such as full names, unless you explicitly consent to it.

  • Text Message Testimonials:
    We may use text messages or other feedback you provide through SMS for testimonials or marketing purposes. We will only use anonymized content (e.g., initials or a generic identifier), and you have the option to opt-out of having your messages used in this way.

3. Consent for Recordings and Testimonials

  • Coaching Call Recordings:
    We may record your coaching sessions for the purpose of improving service quality, creating training materials, or using the content in promotional or marketing materials. If you do not wish for your session to be recorded or used for marketing, you may opt-out at the start of any session.

  • Text Message Testimonials:
    Your text messages may be used in marketing, but only after explicit consent is obtained. If you do not want your texts to be used as testimonials, you can opt-out at any time.

    • Example consent:
      β€œBy sending us a message or participating in a coaching session, you agree that we may use your feedback for promotional purposes, but only in an anonymized format (e.g., using initials or anonymous identifiers).”

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

  • Service Providers:
    We may share your data with trusted third-party service providers (e.g., Twilio for SMS communications, video conferencing software) to facilitate the delivery of our services. These third parties are required to maintain the confidentiality and security of your data.

  • Legal Requirements:
    We may disclose your information if required by law or to comply with legal processes (e.g., subpoena, court order).

  • Business Transfers:
    In the event of a sale, merger, or acquisition, your personal data may be transferred to the new entity as part of the transaction. We will notify you of any change in ownership.

5. How We Protect Your Data

We take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, so we cannot guarantee the absolute security of your information.

6. Your Rights Regarding Your Data

You have the following rights regarding the personal data we collect:

  • Access: You may request a copy of the personal data we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data. However, we may retain some data for legal or administrative purposes.

  • Opt-Out of SMS Marketing: You can opt-out of receiving SMS messages at any time by replying β€œSTOP” to any message we send.

  • Withdrawal of Consent: You can withdraw your consent to having your coaching calls recorded or used for marketing at any time by notifying us prior to a session.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to improve your browsing experience, analyze website traffic, and personalize content.

  • Opting Out of Cookies: You can choose to disable cookies through your browser settings, but please note this may affect your experience on our website.

8. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your personal data may be transferred to and processed in the United States. By using our services, you consent to the transfer of your data to the United States.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your data, please contact us:

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will post the updated policy on this page with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

11. Consent

By using our website or engaging with our coaching services, including signing up for SMS marketing or agreeing to coaching calls, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Conclusion

This Privacy Policy covers all aspects of Shaun Surgener Coaching's data collection and usage, SMS marketing, coaching call recordings, and the rights of clients regarding their data. By using our services, you agree to the collection, use, and storage of your data as described in this policy. You also agree that your interactions with our services, including receiving SMS communications and coaching calls, may involve the use of your personal information.